Mar 14, 2025  
2012-13 Vincennes University Catalog 
    
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2012-13 Vincennes University Catalog [ARCHIVED CATALOG]

PRDM 125 - Introduction to Total Quality Management

1 hr (Sem I, II)
This course provides an introduction to Total Quality Management through a review of its history and concepts. Students will become familiar with the key concepts of TQM including customer satisfaction, quality process orientation, empowerment, team-building and continuous improvement. Offered primarily through Extended Studies. 1 lecture hour.