Apr 18, 2024  
2021-2022 Vincennes University Catalog 
    
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2021-2022 Vincennes University Catalog [ARCHIVED CATALOG]

CNET 223 - IT Service Management II

1 hr (Sem I, II)
The course will prepare students to take the ITIL Foundation Certification.  Students will demonstrate their knowledge of the management of modern IT-enabled services and how to use the ITIL service management framework to improve work and add value throughout the organization.  1 lecture/laboratory hour.