Jul 09, 2020  
2015-2016 Vincennes University Catalog 
2015-2016 Vincennes University Catalog [ARCHIVED CATALOG]

HOTL 241 - Hospitality Customer Services

1 hr (Sem II)
This course is designed to help students understand the importance of the interaction between hospitality employees and guests. Quality service standards, service audit systems, and customer/employee feedback systems will be discussed. 1 lecture hour.